14-day right of withdrawal (EU)
If you are a consumer in the EU you have the right to withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you (or a third party you named, other than the carrier) receive the goods. For an order with several items delivered separately, the period starts when you receive the last item.
How to withdraw
Tell us clearly that you want to withdraw, for example by email to [CONTACT EMAIL] or by post to [RETURNS ADDRESS]. You may use the model form below, but you do not have to. Send your notice before the 14 days have expired.
Returning the goods
Send the goods back without undue delay and no later than 14 days after telling us you withdraw. You bear the direct cost of returning the goods unless we agreed otherwise [Decide: free returns or customer pays]. You are only liable for any loss in value caused by handling beyond what is needed to check the nature, characteristics and functioning of the goods.
Refunds
We will refund all payments received, including standard delivery costs, without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you show proof of sending them. We refund using the same payment method you used, at no cost to you.
Exceptions
The right of withdrawal does not apply to, among others, goods made to your specifications or clearly personalised (for example items engraved or printed with a name), and sealed goods that are not suitable for return for hygiene reasons once unsealed. Such items are marked on the product page.
Damaged, faulty or wrong items
Contact us at [CONTACT EMAIL] with your order number and a photo. Under EU law you have a legal guarantee of at least 2 years for goods that do not conform to the contract, independent of the withdrawal right.
Model withdrawal form
(Complete and return only if you want to withdraw from the contract.)
To: [COMPANY NAME, ADDRESS, EMAIL]
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______ ; ordered on ______ / received on ______ ; Name of consumer(s): ______ ; Address of consumer(s): ______ ; Date: ______