1. Seller
[COMPANY NAME & LEGAL FORM], reg. no. [REG NUMBER], VAT no. [VAT NUMBER], [ADDRESS], [EMAIL], [PHONE] ("we"), trading as Frosted Pine Gifts.
2. Scope
These terms apply to purchases made through this website by consumers in the EU.
3. Products and prices
Prices are in euro (EUR) and include VAT. Shipping costs are shown separately before you pay. Product images are illustrative. We may correct obvious pricing errors and will tell you before the order is shipped.
4. Ordering and contract
Placing an order is an offer to buy. The contract is concluded when we confirm your order by email. We may decline orders, for example if an item is out of stock, and will refund any payment taken.
5. Payment
Payments are processed securely by Stripe. We do not store card details.
6. Delivery
See our Shipping page. Risk passes to you on delivery.
7. Right of withdrawal and returns
See our Returns page for your 14-day right of withdrawal and exceptions.
8. Legal guarantee
Goods must conform to the contract. You have the statutory legal guarantee of at least 2 years under EU/Lithuanian consumer law. Contact us first at [EMAIL].
9. Liability
Nothing in these terms limits liability that cannot be limited by law or your mandatory consumer rights.
10. Complaints and disputes
Please contact us first at [EMAIL]. Consumers in Lithuania may also contact the State Consumer Rights Protection Authority (VVTAT, vvtat.lt); consumers elsewhere in the EU can contact their national consumer body or the European Consumer Centre.
11. Governing law
Lithuanian law applies, without removing the mandatory consumer protection of your country of residence.
12. Last updated
[DATE]